You can make reservations for your private transfer from anywhere in the world, 24/7/365, through our website in the “Reservations” section. Simply follow the steps in the process, fill in the required fields, and pay online, at the end, you will receive an on-screen confirmation and an email with detailed information about your guaranteed transfer itinerary

You may book a private transportation service either for yourself or for another family member/friend, at the meeting point, you will only be asked to present the service confirmation voucher before the transfer begins.

It is essential to notify us during the reservation process of any medical or special conditions that may affect passengers during the transfer. For more information, please review our Reservation Policy.

The shuttlecomm.com reservation system can quote and book one-way or round-trip services as long as they are within the maximum allowable distance range between the origin and destination, and where the website shows availability.

At times, and due to factors beyond shuttlecomm.com’s control, transfer times may be delayed—either to reach the meeting point or the selected destination—since factors such as traffic, construction, or weather events play an important role. For more details, please visit our Reservation Policies.

In case the flight, bus, ship, or train arrives more than 45 minutes later than the time confirmed in the reservation, the waiting time will depend on our affiliate’s availability and on whether you have previously provided us with the detailed information of your arrival itinerary at the destination.

In all cases, one of our affiliates will be waiting for you at the terminal, hotel, station, or address where you requested the start of the transfer, holding a banner with your name and our identifying logos. It is extremely important that you always provide us with the specific details of your travel itinerary.

Reservations must be made at least 24 hours before the scheduled date and time of the service, and no more than 90 days in advance, in order to guarantee availability of transportation or any additional services.

All prices displayed on the shuttlecomm.com website, whether for quotes or online reservations of transfers or additional services, already include local and federal taxes.

At the moment, shuttlecomm.com only offers the extra luggage service. It is important that the customer inquires and verifies before booking whether the selected vehicle meets the specifications and needs according to the capacity of the vehicles displayed online prior to confirming the transfer.

It is important to register as many details as possible of your itinerary in the reservation and to be present at the meeting point, since our affiliate’s decision to wait or not will depend on the information previously provided by the customer. Please note there is only a maximum waiting time allowed per reservation. For more information, please visit our Reservation Policies.

shuttlecomm.com exclusively accepts online payments through our fast and secure payment platform “Openpay” by BBVA, for both national and international Credit/Debit Cards: VISA, MasterCard, and American Express.
For more information, please visit our Reservation Policies.

All quotes for reservations on shuttlecomm.com are displayed in U.S. Dollars (USD), and all transactions will be charged in Mexican Pesos (MXN). The exchange rate in effect at the time of the online payment will be applied. Please note that financial institutions use an interbank exchange rate. Learn more in our Reservation Policies.

If you wish to modify (change the time, date, or meeting/destination location) of your reservation, you must do so no less than 24 hours prior to the original reservation date. The customer may call our Telephone Assistance Center at +52 998 561 2311, or send a modification request by email to reservations@shuttlecomm.com, noting that rate updates may apply to modifications. For more information, please visit our Reservation Policies.

To cancel your transfer service, you must call our Telephone Assistance Center at +52 998 561 2311, or send an email to reservations@shuttlecomm.com, to verify whether your cancellation will be considered on time or late. Learn more in our Reservation Policies.

Depending on the type of refund requested, and in order to process it, the customer may call our Telephone Assistance Center at +52 998 561 2311, or send a refund request by email to customerservice@shuttlecomm.com with the corresponding documentation within the business days prior to the reservation date. For more information, please visit our Reservation Policies.